Terms of service

General terms and conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

The www.tinagorkicstudio.com website and online store is operated by the company Oblikovanje Tina Gorkič s.p., Bratuževa ulica 20, 5290 Šempeter pri Gorici, Slovenia. The general terms and conditions deal with operations, user rights and the business relationship between the company and the customer.

Oblikovanje Tina Gorkič s.p., Bratuževa ulica 20, 5290 Šempeter pri Gorici, Slovenia, Europe, tax number: 34334602, registration number: 8063290000, entered at the District Court of Nova Gorica on 04 October 2017, business account opened with Revolut Bank UAB, Konstitucijos ave.21B, 08130, Vilnus, Lithuania, IBAN LT95 3250 0684 8552 2175

Availability of information

The company undertakes to always provide the following information to the user:

  1. company identity (company name and registered office, register number),

  2. contact information that enables the user a quick and effective communication (e-mail),

  3. essential characteristics of the goods,

  4. availability of products (each product offered on the website is available within a reasonable time)

  5. terms of delivery of products (method, place and deadline of delivery),

  6. all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,

  7. method of payment and delivery,

  8. temporal validity of the offer,

  9. the period within which it is possible to withdraw from the contract and conditions for withdrawal; moreover, information about potential costs of returning the product for the buyer,

  10. explanation of the complaint procedure, including all details of the contact person.

Payment methods

In the case of distance contracts, the consumer has the right to unambiguously and clearly inform the company by e-mail to tina.gorkic@gmail.com within 14 days of receiving the goods that he is withdrawing from the contract, without having to state the reason for his decision.

The buyer may inspect and test the received goods only to the extent strictly necessary to establish the actual situation and as is usual in stores. Any “testing” that deviates from the above can be considered a use of goods, and the buyer in accordance with the eighth paragraph of Article 43d of ZVPot is responsible for reducing the value of goods if the reduction is due to conduct not necessarily necessary to determine the nature, properties and operation of the goods.

Pursuant to the fifth paragraph of Article 43 of the ZVPot, the buyer does not have the right to withdraw in case of personalized apparel or art prints, because these are goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs.

The consumer must immediately or no later than 14 days after the notification that he withdraws from the order return the goods to the company at the address: Oblikovanje Tina Gorkič s.p., Bratuževa ulica 20, 5290 Šempeter pri Gorici, Slovenia. The consumer is considered to have returned the goods on time if he sends them before the expiry of the 14-day return period (the postmark is checked).

The consumer bears the cost of returning the goods, in case of withdrawal from the contract, if necessary. The only cost borne by the buyer in connection with the withdrawal from the order is the direct cost of returning the goods. When returning the goods, the consumer also sends the invoice for the goods and personal data and a bank account to which he wishes to receive the returned payment. The refund shall be performed by the company immediately or no later than within 14 days of receiving the notice of withdrawal from the contract.

The company may withhold the refund of received payments until the goods are returned or until the consumer provides proof that the goods have been sent back. Shipping costs for the returned goods are non-refundable and the cost will not be included in the refund.

The buyer must return the product to the seller (Tina Gorkič s.p.) undamaged and in unaltered quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault.

Complaint from the title of material damage

In accordance with Article 37a of the ZVPot, the buyer can exercise his rights arising from a material damage if he notifies the seller of the damage no later than two months from the day when the damage was discovered. The buyer must describe the damage in more detail in the damage notice and allow the seller to inspect the thing.

The buyer notifies the seller of the error via e-mail to tina.gorkic@gmail.com with pictures where the deficiencies are documented and he specifies the deficiencies. The company will respond in writing to the consumer’s request no later than eight days after receipt.

The seller is not responsible for damages that occur after 2 years from the purchase.

The buyer who has correctly notified the seller of the damage and the seller acknowledges the damage, has the right to request the seller to fix the damage on the goods or return part of the amount paid in proportion to the damage or replace the defective goods with new faultless goods or return the amount paid.

Legal notice

The online store and all the information on it, product images, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission.

Limitation of liability

The seller does his best to ensure that the information published on the website is up-to-date and correct. However, product features, delivery time, or price may change so quickly that the online store sometimes fails to correct the information on the website. In this case, the seller will inform the buyer of the changes and allow him to cancel the order or to change the ordered goods.